Eye contact is the single most important part of making a proper introduction. The eyes are the portals to the soul. There is very little as revealing as the first eye contact we make with any other living being, including [...]
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The first physical contact people have with one another is a handshake. The messages conveyed in a simple handshake can be complex and very revealing even in their subliminal subtleties. Ideally a handshake involves one hand from each person. The [...]
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Fundamentally there is no difference between the etiquette of handling a cell phone than there is a land line. Nor is there any difference between an email and a posted letter except for the speed of delivery. When you receive any [...]
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Meetings are a usual workplace activity, sometimes occurring on a daily basis. Time is a precious commodity during the workday and efficient use of it during meetings is essential. Here are some key pieces of advice to enhance your professionalism [...]
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Customers come in all shapes, sizes, and attitudes. Unfortunately so do the people businesses choose to put on the front lines of customer service. How well we make these choices has an enormous impact on our company’s reputation and bottom [...]
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There are offices, and then there are offices. Whatever line of work you choose, if an office is part of the equation, so too is interacting with co-workers. In a frightening downward spiral, the way most of us dress to [...]
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In the world of business today, gender plays a far less significant role than it once did. First of all, more women are working. Secondly and thankfully, equal rights have almost reached acceptable levels. However, there are likely to be [...]
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**Editor’s note: This is part of a new series on etiquette in the workplace. Read previous posts here. “No man is an island.” We’ve all heard this before and such a broad statement has many appropriate applications. One place where [...]
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