In November 2008, my book Road to Respect: Path to Profit was in the final design stages. I had chosen five Employers of Choice to illustrate the main theme of the book – that a strategically built values-based culture with respect as a core value was simply a business imperative for success in today’s marketplace.

It never occurred to me, as Dorothy said in the Wizard of Oz, to start looking for my heart’s desire, in this case those Employers of Choice, in my own backyard. However, when I heard about the 2008 B(ritish)C(Columbia) Business Best Companies survey, I thought I would attend the awards banquet to learn how local companies compared to those I had chosen to feature in Road to Respect. Not surprisingly, much of what I heard that evening from the winning companies reflected what I know to be true – treat your employees with respect, let them know they are valued, support them to be successful and they will produce the superior business results you are after.

I was fortunate that evening to be seated at a table with the team from Nurse Next Door, one of the Best Companies nominees, including co-founders Ken Sim and John DeHart. Nurse Next Door came in 8th in 2008. 2009 they moved up to number 1 and were named the top employer in BC for firms with over 100 employees.

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There has been a lot of discussion lately about the “unretired” – seniors who are returning to the workforce in droves for economic or personal reasons. I call this formidable group “Gen U™” because they represent an astounding number of people who have a completely different mindset from that of prior retired generations. Thankfully, smart companies are beginning to embrace their value, wisdom and experience.

In fact, even those who had plans to retire will not. A recent study by the AARP revealed that eight out of 10 of the 80 million Baby Boomers will work part- or full-time rather than retire. Those 64 million “unretiring” Americans will constitute the biggest demographic shift in the American workforce since Baby Boomers emerged.

The reasons Americans are returning to work in record numbers include, first and foremost, economic demands triggered by the deepest postwar recession, but also such factors as boredom, wanting more camaraderie, mental stimulation or a sense of purpose. Gen U laid the foundation for the high technology revolution and challenged the status quo of business in the 1960s. Now, they are challenging what we traditionally knew as “retirement” — to the benefit of progressive organizations.

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One of my triggers is a desire to “fight for my rights” if I sense that I’m not supported in my work. My fight response may manifest subtly as a tenacious search for an “unavailable” library book or the dogged pursuit of information from a tight-lipped colleague. But underneath my smiling mask, I’m angry and even a bit paranoid at my treatment. Why is this book unavailable when I know interlibrary loan has hundreds of copies to share? Previously, the librarian had seemed miffed at my voracious reading habit. Are her curt responses a way to dissuade my extensive borrowing? Or am I imagining this? Just because I’m (somewhat) paranoid doesn’t mean they aren’t out to get me…..

One of the many benefits of EI is that, knowing my patterns, I can question my assumptions and try to avoid overreacting to real or imagined threats. While I mostly relate with patience and kindness to others, if I’m triggered, my distrust looms large. Suddenly simple conversations become minefields. I expect the worst and then….I get it. Instead of peaceful and pleasant exchanges, I find that others are angry and unreasonable. Why won’t they help me get what I need?

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