Archive for July, 2008

Respect Is Never Having to Say, “I’m Right”

Wednesday, July 30th, 2008

The dictionary defines respect as “to show regard or consideration for” and “to hold in esteem or honor.” In previous blog posts, we have mentioned that Respect Starts at the Top and that Respect Doesn’t Need to Walk on Eggshells.
 
So what is respect in the workplace? According to an article Paul wrote:

“For those in pursuit of increased organizational effectiveness, there’s a new game in town. Respect. And given the demographic shifts impacting the North American workplace, it makes perfect sense. Over the past several years, there have been dozens of articles written that suggest organizations can achieve higher levels of productivity, raise morale and, subsequently, retain more of their best employees when they have cultures anchored in respect. 

(more…)

Culture Change from the Inside Out

Monday, July 14th, 2008

There’s an old saying that people support what they help create. The caveat is that we also oftentimes resist what is thrust upon us by someone else (especially if their intentions are unclear). After five straight days of work with two different clients this past week, I’m as committed as ever to the belief that employees and managers must together both define and own their work culture.

Using a relatively simple exercise called “Creating Our Code of Cooperation”, managers (including senior leaders) and associates took part in a discussion of what behaviors they wanted to be able to expect from each other. Simple things like saying “please” and “thank you” were mentioned. Taking the time to recognize the accomplishments of peers and holding themselves accountable for outcomes also made the list. Celebrating successes came up with both client groups.

Interestingly, what also made the lists were behaviors the participants agreed to refrain from. No gossiping, no yelling or use of profanity, and no blaming others when things didn’t go the right way. A culture, as it turns out, can be defined just as much by what we don’t do as well as what we do.

(more…)

Is a Respectful Leader Also a Humble Leader?

Thursday, July 3rd, 2008

According to Mark Pinto, a Cleveland based consultant, treating all with respect is a characteristic of a humble leader. While that may not have always been perceived as a necessary quality of an exceptional leader, in today’s changing workplace it has become a necessity:

“We are all called to leadership and as human beings all capable of fulfilling the role, whether we do it through self leadership, leadership within a small group or leadership in a much larger way. Humility does not seem to [be a] part of leadership as it is often misconstrued as a lack of self confidence.

(more…)