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It’s the Little Things That Count

by | October 10, 2014

I recently took an Uber to a meeting and the driver said something that really struck me. He told me how he’d just finished vacuuming the car out right before picking me up. A recent customer had clipped her fingernails […]

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Can People Really Change?

Can People Really Change?

by | October 3, 2014

I get asked this question a lot when I do one-on-one sensitivity training sessions. These situations typically arise when a very valuable or very senior person (or both) engages in some kind of problematic behavior (e.g., inappropriate or unprofessional comments, bullying behavior, harassment). The employer wants to keep said employee but try to rehabilitate him or her.

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Why I’m a Better Me with You

by | September 19, 2014

In 1943, renowned psychologist Abraham Maslow wrote a paper called, “A Theory of Human Motivation.” In it, he introduced his now-famous motivation model generally referred to as the Hierarchy of Needs. Maslow hypothesized that there were five basic stages of […]

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